Different rules apply depending on your status, how the order was made and how far work has progressed.
Updated: 1 October 2026This page covers Vision Totale photography, film, wedding, event, drone, property, social-content and digital services. It distinguishes statutory withdrawal, contractual cancellation and remedies for improper performance. Statutory rights apply even if not repeated in the quotation.
For a service contracted remotely or off premises, a consumer generally has 14 days to withdraw from conclusion of the contract, calculated under the statutory rules. No reason is required. Creative work, personalisation or a specified event date does not by itself remove that right.
An order made at our premises does not automatically carry that period. Business clients do not have the same general entitlement, although certain protections may apply to small businesses solicited off premises when statutory conditions are met.
If you expressly request work to start before the 14 days expire, we obtain the request and required acknowledgements. If you then withdraw after work validly started, only a proportionate charge for services actually supplied may be due, subject to the statutory conditions.
Loss of the right for a fully performed service requires the prior agreements and acknowledgements prescribed by law. Digital content supplied without a physical medium has its own conditions for prior agreement, acknowledgement and confirmation. These are not inferred merely from browsing or paying.
Before the period expires, send a clear statement to contact@visiontotale.fr or by post to VISION TOTALE, 7 impasse des Aiguilles des Pins, 85160 Saint-Jean-de-Monts, France. The model below is optional. Keep evidence of sending it.
Include your name, the contact details used for the order, its date and a reference that identifies it. Registered post and exclusive use of this model are not required.
To VISION TOTALE, contact@visiontotale.fr, 7 impasse des Aiguilles des Pins, 85160 Saint-Jean-de-Monts, France.
I notify you that I withdraw from the contract for this service: [service and reference]. Contract date: [date]. Name: [name]. Address: [address]. Email: [email]. Notice date: [date]. Signature: only when sent on paper.
Send by emailWhen withdrawal entitles you to a refund, the amount due is reimbursed within 14 days of receiving your decision, subject to any legally applicable specific rules. We use the original payment method unless you expressly agree to another method at no cost to you. Credit is not imposed instead of a statutory refund.
If a lawful charge remains for work already started, we explain its calculation. Subsequent bank-display times depend on the payment provider.
To cancel or postpone a shoot, notify us promptly in writing. We review the date, work completed, costs incurred and terms accepted before booking. This page alone does not introduce an additional flat cancellation tariff.
The quotation must specify the nature and consequences of any advance payment. Under French law, arrhes and acompte are different and not interchangeable. Applicable statutory rules override an unfair clause. A briefing mistake never automatically removes every remedy.
Safety, flight permissions, site access and weather can require postponement or changes. We work with you on a feasible solution: a new date, ground shots, revised scope or treatment of the unperformed part. Financial effects are set out in writing and assessed under the contract and law.
If Vision Totale cannot provide an agreed service, we propose an appropriate solution without removing the client’s remedies for non-performance. Circumstances are not automatically treated as force majeure.
Report an inaccessible link, corrupted file or departure from the quotation with the project reference, description and, where helpful, a screenshot. We assess redelivery, correction or other applicable remedies. An internal approval period does not shorten statutory claim periods.
Where a refund or termination occurs, its effect on usage rights concerns the relevant items and is determined by the contract and law. A refund does not automatically reclaim every right in unrelated creations or files.
First email contact@visiontotale.fr and explain the outcome you seek. A consumer may use the competent mediator free of charge after an unresolved prior written complaint, subject to the applicable conditions. Details of Vision Totale’s appointed consumer mediator are awaiting confirmation and must be supplied before a consumer order. This does not restrict access to the courts.